| Wanachokisema Wateja | Customers frequently praise the polite and professional nature of the two-person delivery teams, noting their willingness to carry heavy items to specific rooms, assemble furniture, and remove packaging. Many reviewers are satisfied with the communication process, including regular status emails, accurate time slots, and courtesy calls shortly before arrival. However, some customers report dissatisfaction with failed or refused deliveries due to claims of items being too heavy or access issues, as well as occasional damage to property or products. Suggestions for improvement include enhancing the responsiveness of office-based customer service teams and ensuring that delivery drivers consistently adhere to the confirmed time windows. |