| Lo que Dicen los Clientes | Customers appreciate the courtesy of individual customer service agents and the utility of self-service options like the contactless drop-off and collection services. However, widespread dissatisfaction centers on delivery failures, specifically reports of drivers falsely claiming recipients were not home and instead leaving notification slips or dropping packages at remote locations. Common complaints also include systemic customer service issues, damaged parcels, and unprofessional behavior from certain staff members. Reviewers suggest that consistent doorbell ringing and adherence to specific delivery instructions would significantly improve the service experience. |