| Company Name | Zasilkovna |
| Official Website | https://www.zasilkovna.cz |
| Status | Active |
| Rating | 4.2 / 5.0 |
| Description | Zasilkovna is a Czech logistics company founded in 2010 that operates as the primary entity within the Packeta Group. The network includes over 15,000 pick-up points and 6,000 automated lockers across the Czech Republic, Slovakia, Hungary, and Romania. The group reported a turnover of 7.25 billion CZK and delivered 106 million parcels during the 2023 fiscal year. A consortium led by CVC Capital Partners and Emma Capital acquired the company in 2024. |
| Year of Foundation | 2010 |
| Country | Czech Republic |
| What Clients Say | Customers value the extensive network of pick-up locations, competitive pricing, and the convenience of the mobile application for tracking. Common complaints include the redirection of parcels to distant locations without prior notice, delivery delays, and ineffective customer service response times. To improve, reviewers suggest ensuring packages arrive at the chosen destination and increasing the efficiency of the support team during dispute resolution. |
| Average Delivery Time (days) | 4 |
| Android App | https://play.google.com/store/apps/details?id=cz.zasilkovna.app |
| iOS App | https://apps.apple.com/cz/app/z%C3%A1silkovna/id1439922099 |
| API Documentation | https://docs.packetery.com/ |
| Geography of Presence | 34 |
| Important Links | WikipediaPacketa GroupCrunchbaseBloomberg |
| Service Links | Track Package |