SERPOST – Servicios Postales del Perú Track package, cargo
Company Information SERPOST – Servicios Postales del Perú
| Company Name | SERPOST – Servicios Postales del Perú |
| Official Website | https://www.gob.pe/serpost |
| Status | Active |
| Rating | 3.9 / 5.0 |
| Description | Servicios Postales del Perú S.A. (Serpost) is a Peruvian state-owned postal company that provides national and international postal services across all modalities. Headquartered at Av. Tomas Valle Cdra 7 SN in Los Olivos, Lima, the entity operates shipping options including Servicio Expreso 24, EMS, and Exporta Fácil alongside postal box rentals. Its administrative management for the 2026–2028 period includes a specialized insurance broker selection process, and customer communications are managed through central phone lines 511-5000 and 511-5110. |
| Country | Peru |
| ISO Code 3166/Alpha-2 | PE |
| Date of entry into UPU | 01.04.1879 |
| Contribution units to UPU | 1 |
| Rates and Services |
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| What Clients Say | Customers consistently express frustration regarding extreme delivery delays, frequent loss of packages, and significant difficulties in obtaining updates through customer support channels. While some users report successful receipt of their items, many note that tracking information is often inaccurate or fails to update for weeks at a time. The most common suggestions for improvement focus on the need for increased transparency, faster customs clearance processing, and more responsive service when addressing inquiries about missing shipments. |
| Ratings on Platforms | Google Reviews:2.9 |
| Average Delivery Time (days) | 2 |
| Calculator | https://www.gob.pe/20843-calcular-precio-de-envios-postales-en-serpost |
| Tariffs | https://www.gob.pe/20843-calcular-precio-de-envios-postales-en-serpost |
| Delivery Times | https://www.gob.pe/20800-enviar-cartas-dentro-y-fuera-del-pais-con-serpost |
| Important Links | WikipediaUniversal Postal UnionEMS Operator |
| Service Links | Track Package, Find Nearest Branch |