| 描述 | Glovo was founded in 2015 and is headquartered in Barcelona, Spain, operating as a subsidiary of Delivery Hero since 2022. The platform operates in 23 countries and over 1,500 cities across Europe, Central Asia, and Africa, serving more than 15 million active users annually. It maintains a network of 170,000 active partners and 70,000 couriers to provide delivery services for food, groceries, and retail goods. |
| 客户说什么 | Customers appreciate Glovo for its fast delivery times and the convenience of ordering diverse items, such as food and groceries, in a single app. However, reviews frequently report issues with missing or incorrect items, late deliveries, and difficulties obtaining refunds for unfulfilled orders. Suggestions for improvement focus on enhancing customer service responsiveness and providing more accurate, real-time updates regarding delivery delays. |